CQC 2013

Inspection Report
We are the regulator: Our job is to check whether hospitals, care homes and care services such as dental practices are meeting essential standards.

Wycherleys Dental Practice
49 High Street, Newport, TF10 7AT
Date of Inspection: 31 January 2013
We inspected the following standards as part of a routine inspection. This is what we found:

  • Respecting and involving people who use services                                                      Met this standard
  • Care and welfare of people who use services                                                                   Met this standard
  • Cleanliness and infection control                                                                                         Met this standard
  • Safety and suitability of premises                                                                                        Met this standard
  • Supporting workers                                                                                                                   Met this standard
  • Complaints                                                                                                                                    Met this standard

Summary of this inspection

Why we carried out this inspection

This was a routine inspection to check that essential standards of quality and safety referred to on the front page were being met. We sometimes describe this as a scheduled inspection.
This was an announced inspection.
How we carried out this inspection.
We looked at the personal care or treatment records of people who use the service, carried out a visit on 31 January 2013, talked with people who use the service and talked with staff.

What people told us and what we found

Everyone we spoke with told us that they had all received an “Excellent” service.
People who received a service said that they had been fully consulted and involved in making decisions about their dental care and treatment options. One person told us, “Everything was fully explained”. Another person said, “Everything was very well managed and planned. I felt involved and consulted. They were fantastic”. People told us that their privacy and dignity was always maintained and that they felt safe and relaxed in the surgery. Everyone told us that the work they had had done was completed to a high standard and that they were, “Very” satisfied with it.  The small staff team told us that they “Loved” their job and felt well supported in their work.  They said that they received excellent training opportunities.  We saw arrangements in place to deal with emergency situations. Staff had received training to support medical emergencies.
The environment had been finished to a high standard and was well equipped.  Procedures were in place for the management of infection control. People told us that the practice was “Spotless” and “As it should be”. We saw the complaints procedure. Most people were aware of the formal complaints process and everyone said that they would be confident to speak with staff if they had a worry or concern.